Questions, bugs or feedback? Write to us: support@goodspace.at. We reply as soon as we can.
A problem in the game? The easiest way is to report it right in the app: Settings → Help & info → Report a problem. The app sends the technical details (device model, versions, where you were in the game) along – you do not have to look anything up.
Tip for bug reports: please include your device model, Android/iOS version, app version (Settings → About) and a short description. Please do not send your recovery code unless we ask for it for an account request.
Frequently asked questions
My progress is gone after reinstalling.
Without sign-in, your game account is tied to the installation. Create a recovery code in the app (Settings → Account) or link a Google/Apple account before you switch devices or reinstall.
How do I restore purchases?
Settings → Restore purchases (or in the shop). Permanent purchases such as “Remove ads” come back with the same Google Play or Apple account. Coins and other consumables cannot be restored.
How do I get a refund?
Purchases are handled by Google Play or the App Store; request refunds there (Google Play: purchase history → “Report a problem”; Apple: reportaproblem.apple.com). See also the terms of use.
How do I change my ads / privacy choice?
Settings → Privacy options reopens the consent dialog. You can reset the advertising ID in your device settings. Details: privacy policy.
How do I delete my account and data?
In the app: Settings → Account → Delete account. Without the app: Delete account (web) with your recovery code.
I do not get reminders (notifications).
Check that notifications are allowed for the app in the system settings and enabled in the game settings. Reminders only arrive during the configured hours. Some manufacturers aggressively stop background apps – exclude the app from battery optimisation.
The game crashes or does not load.
Update the app and the operating system, restart the device and check your internet connection (for online features). If that does not help, write to us with the details above.
Why do I see ads?
Stone Pop Tour is free and financed by advertising. The “Remove ads” purchase removes the enforced ads.
Someone uses an offensive name. What can I do?
Tap the name in the leaderboard, the tournament or the clubs. “Report name” sends it to us for review (the other player does not learn who reported it); we replace names that break the rules with a neutral one. “Block player” hides the name for you at once; tapping it again shows it again. You can also write to support@goodspace.at.